As part of the same campaign, Raven Housing Trust also needed a clear, engaging video to show residents how to report a repair and what happens next. The process had several steps that could be hard to visualise — especially across different property types.
We used animation again to walk viewers through the reporting journey, from first contact to resolution. It’s a cost-effective and scalable way to communicate the process without needing to film in multiple locations with different trades.
We also did another video around responsibilities of each part which you can view below:
